Returns can be made within 30 days after receiving your order for a full refund.
To return your item, please contact us via email for an RMA number and instructions.
Please make sure the rug is properly rolled and packaged.
Free Return Shipping If:
- The rug has a manufacture defect
- Received incorrect item
- The product is not the same as pictured
We Do Not Provide Free Returns Label:
If you ordered the incorrect size. Size are posted in the description and is the customer responsibility to know which size is ideal for their decor.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and you will be refunded in full. It can take up to 3 days for you to see the money back in your account.